Refund policy
1. Overview
We aim to ensure that you are fully satisfied with your purchase from Ajolé. If you are not happy, you can return or exchange your product under the following conditions.
2. Return Conditions
1. Return must be initiated within 7 days of delivery.
2. Product must be unused, unwashed, and in its original packaging with all tags attached.
3. Returns will not be accepted for items purchased during sales, promotions, or marked as final sale.
3. Return Process
-
Email us at returns@ajole.in with your order number and reason for return.
-
Our support team will review your request within 24–48 hours.
-
Once approved, ship the product to the address provided.
-
Upon inspection, we’ll issue a refund or exchange as per your choice.
4. Refund Timeline
Exchanged/replacement deliveries will be done within 5-7 Business days.
Refunds will be credited to the original payment method Within 5-7 Business days.
5. Damaged or Defective Items
If you receive a damaged or defective item, notify us within 48 hours of delivery with photos or videos of the defect. We’ll arrange a replacement or refund at no extra cost.
6. Exchange Policy
We offer one-time exchange for size or color variations (subject to stock availability).
7. Cancellations
Orders can be canceled within 12 hours of placement before they are processed for shipping.